On-Snow Demo Programme Assistant Vacancy

May 18, 2022

Position Title: On-Snow Demo Programme Assistant


Reporting To: General Manager



Mission: Every time anyone interacts with Racers Edge Powered by Torpedo7, they come away more motivated and inspired.


Main Purpose: To provide exceptional customer service and product advice, resulting in maximising sales, repeat business, customer base growth and a profitable business, in a great working environment.





 Customer Service & Demo Programme


·      You are required to have a thorough knowledge of our products and are responsible for providing and ensuring outstanding customer service at all times to all customers.

·      You will be able to assess customer’s requirements and abilities, recommend appropriate product and make sales.

·      Ensure that all requests and queries received by your customers are responded to promptly in a friendly, professional manner.

·      You will conduct our on-snow demo programme and in doing so undertake to assist with the preparation, presentation and repair of demo skis.

·      You will transport the demo skis to and from the ski areas and are responsible for the cleaning and refueling of the demo van.

·      Ensure all areas of your department are kept clean and tidy, ensuring that all work areas are clean and workable at all times.

·      Ensure your area is correctly set up for the next shift.

Training and tech sessions ·      You will be required to attend various training sessions to ensure you have a thorough understanding of the products we sell.

·      You will be out there ‘walking the talk’ as you have a passion and enthusiasm for the outdoors.

T POS ·      You will be confident using computer systems as you will be trained in the use of our point of sale system
Communicate effectively with all staff and customers



·      Actively participate in all shop meetings as required.

·      Ensure relevant information is communicated to the next shift appropriately.

·      Talk directly to your shop manager regarding new ideas and any issues which require attention

·         You will ensure shop security procedures are followed at all times, including staff purchasing procedures

·         Shop lifting is occurring all the time and we encourage your vigilance in identifying occurrences, particularly around change rooms and ensuring cabinets are relocked after assisting your customer.

·         Ensure that you position yourself, even when talking to other customers, in a way so you can keep an eye on the store

Ensure revenue targets are met
·         Cross selling & upselling opportunities are maximized

·         Budgeted revenue is achieved

·         Costs are minimized

·         Equipment is maintained

Departmental Management
·         Where applicable manage departmental stock levels, goods for display, sales etc.

·         Assist buying stock for your department, within budget and ensuring it’s in line with the shops overall seasonal product strategies

Ensure the workplace complies with Health & Safety and other relevant legislation
·         You will be trained in the safe use of relevant plant and equipment and adhere to all shop policies and procedures including use of vehicles

·         Any health, safety, security hazards and accidents are investigated and reported through the appropriate reporting and action methods

·         Being fully conversant and familiar with the shop’s  H&S procedures, policies and directives

·         A high standard of personal and workplace hygiene is maintained

·         Actively promote safe work practices within department

Policies and Procedures allow for the efficient and effective operations
·         To adhere to Racers Edge Powered by Torpedo7’s values, policies and procedures at all times

·         To be flexible and undertake other duties which may be required too effectively run the business.


The organization recognizes that over time employees will, through the natural process of gaining confidence in their ability and understanding of the systems, operate quicker and more efficiently at the job they hold. This will free up time that could be used to develop and enhance the skills, knowledge and abilities of the employee. As a consequence of this, and because the organization is interested in developing each employee to their full potential, each employee, will from time to time, be asked to take on extra duties that are designed to upgrade their skills, knowledge and abilities. These extra duties will be discussed between the employee and his/her immediate manager, and the decision to allocate them will be taken jointly.



Person Specification:   Demo Programme/Retail Assistant

Educational/ Technical


·         Current Drivers Licence


Outdoor/Snow industry training and qualification or tertiary Qualification


Work Experience ·         At least one season of outdoor/snow retail and /or rental experience, preferably with international experience and national experience with other Torpedo7/ R&R stores

·         Proven track record dealing with a wide range of outdoor products and brands

·         A passion for the outdoors and first hand understanding of gear requirements for relevant activities in various environments


·      >1 seasons outdoor retail experience

·       Thorough knowledge of the area and environs

Interpersonal Skills ·         Uses judgment, objectivity and discretion to accurately assess situations and take appropriate action, maintaining confidentiality where necessary

·         Consistently portrays a positive impression and achieves desired outcomes by optimizing communication orally and in writing with a wide range of people

·         Prioritizes tasks to meet deadlines to agreed standards whilst being flexible and adapting to changing demands

·         Autonomously identifies needs and proactively works towards an effective solution gaining cooperation from others as required

·         Remains calm, productive and focused in pressured situations achieving desired outcomes and maintaining positive relationships

·         Applies effective systems and checklists to ensure details are not overlooked

·         Works autonomously within a team ensuring all tasks are completed on time and accurately


Technical Skills ·         Proficient with computer systems so that you can be trained in our point of sale software system to a proficient level.

·         You will also be a competent cash handler and competent processing payments with eftpos machines etc.

·         Self sufficient with typing requirements, internet communications and excel.

·         Another language

·         Already competent user of ‘Rentz’ and/or ‘TPOS’



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    Racers Edge is an iconic Wanaka sports shop, selling and renting premium cycling and snow gear. Rent your Winter ski gear from Racers Edge in Wanaka, or come into the store to browse our wide selection.



    • 99 Ardmore Street, Wanaka, New Zealand
    •  03 443 7882



    Mon - Sat: 09:00 am - 18:00 pm
    Sun: 10:00 am - 17:00 pm


    Mon - Sat: 09:00 am - 18:00 pm
    Sun: 10:00 am - 16:00 pm


    SHOP: Mon - Sun: 07:30 - 19:30
    BIKE: Mon -  Sat: 09:00 -  17:30
    BIKE: Sun: 09:00 - 16:00

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