Rental Assistant – Bike Department

Sep 30, 2021

POSITION DESCRIPTION

Position Title:      Rental Assistant – Bike Department

Reporting To:     Bike Department Manager, Floor Manager, General Manager

Purpose:             To enhance people’s lifestyle by sharing our passion and expertise. 

Mission:             Motivate and enable people to have the best experience in the outdoors.

 

Key Responsibilities:

  • The principal responsibility of the Rental Assistant – Bike Department is to provide exceptional customer service, excel in delivering our rental bike programme, lead by example and contribute to the performance and profitability of the shop through a positive attitude and in-depth product knowledge.
  • Ensure all rental bikes and accessories are maintained in excellent condition and therefore available to the customer at all times.

 

Key Accountabilities:

AREAOBJECTIVEMEANS
Personal Selling/
Customer Service
Maximise the customer experience (Deliver a high NPS rating) and deliver your individual sales targets• Have a thorough knowledge of all our outdoor products and be responsible for providing and ensuring outstanding customer service at all times to all customers
• Master the selling process – understand the steps and consumer behaviour throughout
• Completion of all assigned training modules to ensure compliance with the Consumer Guarantees Act 1993 and Fair Trading Act 1986
RESPONSIBILITIESEXPECTED RESULT
Customer Service• You are required to have a thorough knowledge of our products and are responsible for providing and ensuring outstanding customer service at all times to all customers.
• You will be able to fit bikes and helmets and identify the most suitable type of rental equipment, having assessed customers’ requirements and abilities.
• Master the selling process – understand the steps and consumer behaviour throughout in order to both sell our rental products and related accessories.
• Ensure that all requests and queries received by your customers are responded to promptly in a friendly, professional manner.
• Completion of all assigned training modules to ensure compliance with the Consumer Guarantees Act 1993 and Fair-Trading Act 1986.
Bike Maintenance• You will be able to perform a variety of mechanical repairs to ensure as many as possible of our rental fleet is able to be rented at any one time.
• You will clean bikes as required and test ride all repaired bikes
• You will ensure tools and machinery are handled safely and competently at all times
Product Availability• Constantly check bike accessory stock levels and range to ensure all products are available to the customer at all times
• Advise Bike Department HOD’s of any stock availability concerns and work together when requested to address this
Merchandising• Ensure all bikes, accessories and apparel is merchandised to standard to attract customers and maximise sales
Ensure revenue targets are met• Cross selling and upselling opportunities are maximised
• Budgeted revenue is achieved
• Costs are minimised
• Equipment is maintained
TPOS• You will be confident using computer systems as you will be trained in the use of our point-of-sale system
Communicate effectively with all staff and customers• Actively participate in all shop meetings as required.
• Ensure relevant information is communicated to the next shift appropriately.
• Talk directly to your shop manager regarding new ideas and any issues which require attention
Health & Safety• Ensure you have access to The Warehouse Group Health & Safety Incident reporting portal, Safety Hub.
• Any health, safety, hazards, security issues or accidents are reported through the appropriate channels.
• Be fully conversant with and follow Company and department health & safety procedures, policies and directives.
• Ensure a high standard of personal and workplace hygiene is maintained.
• Ensure all areas of the shop are kept clean and tidy and in particular, ensure that all work areas are clean and workable at all times.
Security• You will ensure shop security procedures are followed at all times, including staff purchasing procedures
• Shop lifting is occurring all the time and we encourage your vigilance in identifying occurrences, particularly around change rooms and ensuring cabinets are relocked after assisting your customer.
• Ensure that you position yourself, even when talking to other customers, in a way so you can keep an eye on the store
Training and tech sessions• You will be required to attend various training sessions to ensure you have a thorough understanding of the products we sell.
• You will be out there ‘walking the talk’ as you have a passion and enthusiasm for the outdoors.
Policies and Procedures allow for the efficient and effective operations• To adhere to Racers Edge Powered by Torpedo7’s values, policies and procedures at all times
• To be flexible and undertake other duties which may be required to effectively run the business.

 

Person Specification:   Rental Assistant – Bike Department

 

 ESSENTIALDESIRABLE
Educational/ Technical
Qualifications
• Current Drivers License • Outdoor/ Bike industry training and qualification or tertiary Qualification
• Current Workplace First Aid certificate
Work Experience• At least one season’s experience in a role that proves a thorough knowledge and passion for the outdoors and first-hand understanding of apparel and gear requirements for relevant activities in a variety of environments
• Previous bike retail and/or bike rental experience
• Sound knowledge and practical experience of sales techniques and strategies
• An in depth understanding of the NZ bike industry
• Thorough knowledge of the area and environs
Interpersonal Skills• Uses judgment, objectivity and discretion to accurately assess situations and take appropriate action, maintaining confidentiality where necessary
• Consistently portrays a positive impression and achieves desired outcomes by optimizing communication orally and in writing with a wide range of people
• Prioritizes tasks to meet deadlines to agreed standards whilst being flexible and adapting to changing demands
• Autonomously identifies needs and proactively works towards an effective solution gaining cooperation from others as required
• Remains calm, productive and focused in pressured situations achieving desired outcomes and maintaining positive relationships
• Applies effective systems and checklists to ensure details are not overlooked
• Works autonomously within a team ensuring all tasks are completed on time and accurately
Technical Skills• Proficient with computer systems so can be trained in our point-of-sale software system
• Experienced with computer based ordering and other relevant programmes
• Accurate and competent cash handler and competent processing payments via eftpos etc.
• Self-sufficient with typing requirements and internet communications
• Intermediate level knowledge of Microsoft Word & Microsoft Excel
• Already competent user of TPOS
• Another language

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    WANAKA'S RACERS EDGE

    Racers Edge is an iconic Wanaka store, selling and renting premium cycling and snow gear. Rent your Winter ski gear from Racers Edge in Wanaka, or come into the store to browse our wide selection.

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