FAQs
If you can’t find the answer to your question below, please call us on 03 443 7882, send us an online enquiry, or visit us in store.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
- Contact our customer service via email address, or call us.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement, as orders are processed as soon as possible once received.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
Please note all Clearance items are final sale and non-refundable.
How do I initiate a return?
How do I initiate a return?
You can return your Racers Edge order in-store, or via the post.
To start a return, Download a Return form here and fill it out.
If you cannot print the Return Form, please include a note stating the purchasers name, address, e-mail address and order number.
Please package your item/s carefully to avoid damage in transit.
Please note all Clearance items are final sale and non-refundable.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Can I return a gift voucher?
Can I return a gift voucher?
Gift vouchers purchased online or in-store cannot be returned or refunded.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. You can expect to receive your order within 7 business days. Delivery times may vary depending on your location and your delivery preferences.
Do you offer click & collect?
Do you offer click & collect?
Yes! You can choose Click & Collect during the checkout process.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team during regular office hours to update your shipping address. Once the order is shipped, we’re unable to make any changes.
Bike
Does Racers Edge offer Bike Rentals?
Does Racers Edge offer Bike Rentals?
Yes! You can rent bikes from Racers Edge Wanaka. We have a range full suspension mountain bikes, ebikes, hardtails and kids' bikes. Either give us a call on 03 443 8855 or make a Wanaka bike rental booking online.
Where can I ride in Wanaka?
Where can I ride in Wanaka?
There are loads of great places around Wanaka to go for a bike ride with different tracks available for all abilities.
We’ve created a list of our favourite Wanaka bike trails, or you can view a list of Wanaka bike trails on Bike Wanaka’s website. You can find maps at Racers Edge too.
What should I wear for a bike ride?
What should I wear for a bike ride?
Appropriate clothing for the weather is fine, some sort of sports shoes (Ideally flat-soled) and shorts or comfortable long pants. Make sure you have something warm in case the weather turns on you… and of course, don’t forget your helmet (or we can provide one for you).
How often should I get my bike serviced?
How often should I get my bike serviced?
Ideally your bike needs to have a full service at least once a year. However it is important that you follow a few steps to check your own bike every time you ride. Learn more about getting your bike serviced at Racers Edge here.
Is Racers Edge a Workride provider? How does it work?
Is Racers Edge a Workride provider? How does it work?
We do!
Ride to work with a Racers Edge bike and offset the cost by up 63%. Workride is an initiative to support sustainable transport options and allows you to purchase a bike with salary sacrifice. The cost of your bike will be deducted from your pre-tax salary, reducing your income and providing tax benefits.
- Confirm if your employer is a workride partner and apply via Workride.
- Choose your bike and let us know your Workride quote number.
- We’ll order your bike.
- You're ready to roll!
Snow
Where should I ski?
Where should I ski?
If you're on your first ski holiday or with the family, head to Cardrona Alpine Resort. Cardrona is famous for its amazing family facilities, open terrain and the best freestyle park around for those who have no respect for their edges, are equally at home riding both ways or want to hit some massive kickers and challenge their freestyle riding.
Treble Cone is for the more adventurous spirits who know how to finish a turn (Pffftt…) or for those who seek the most varied terrain and the deepest snow in NZ.
Snowfarm rounds it out nicely for a most amazing day of solitude, fun and the best aerobic workout the mountains can deliver.
How far is it to the ski fields?
How far is it to the ski fields?
All are about 40 minutes' drive from Racers Edge - although Shaker and Diana in a Nissan Bluebird set the pace a few years ago at a cracking 21 minutes. Apparently…
What should I do if my ski boots hurt?
What should I do if my ski boots hurt?
It happens! It can depend on your fitness, the shell fit and the snow conditions, but usually the Wanaka boot fitters at Racers Edge can find a simple solution. There are a myriad of minute adjustments that can be made to produce a comfortable boot fit. The first step is onto our custom footbed machine – a must.
Should I ski with goggles or sunglasses?
Should I ski with goggles or sunglasses?
Goggles are best for warmth and expanded vision on low light days and - of course - so much better if you bail. Glasses for the sun deck or the bluebird spring day. Kids – goggles every time.
How do I keep warm on the mountain?
How do I keep warm on the mountain?
Get layered. We do. steer clear of cotton skivvies and grab Merino base and mid layers.
A waterproof and windproof shell, plus insulated jackets and pants are a must. Mittens keep kids' hands warmer than gloves.
Helmets are safe and warm. Neck-warmers and buffs do the business, and specific ski socks enhance warmth and comfort.
Do I have to be "good" to go Heli-Skiing?
Do I have to be "good" to go Heli-Skiing?
Harris Mountains Heli-Skiing, with its office right in Racers Edge, has the experience and the terrain to give you a magical day in the mountains. This fully guided and catered service has operated since the 1980s. If you can make a reasonable turn on any ski resort, you can heli-ski.
As Shaker says - “The best thing you can do in the mountains with your pants on!”
Do I need to pre-book my ski rentals?
Do I need to pre-book my ski rentals?
We highly recommend it! Wanaka has become known as one of the top spots to ski and board In NZ, therefore, we are busy In the winter season! It helps us to help you if you let us know your intentions. You can hire your ski gear online from Racers Edge.
About Racers Edge
When was Racers Edge founded?
When was Racers Edge founded?
Racers Edge was founded in 1982 in Wānaka, New Zealand, originally operating out of a local fruit shop turned ski rental outlet.
To learn more about our story, click here.
How did Racers Edge get its name?
How did Racers Edge get its name?
The name reflects the shop’s original focus on premium ski gear and performance rentals.
Who owns Racers Edge today?
Who owns Racers Edge today?
Racers Edge is locally owned and operated by three Wānaka locals: Charles Cochrane, Steve Schikker, and Mat Woods.
Has Racers Edge always been independent?
Has Racers Edge always been independent?
No. While Racers Edge has always been locally owned, it partnered with R&R Sports in the late 2000s and later operated under the Torpedo7 franchise before returning to full independence in 2024.
What makes Racers Edge different from other outdoor retailers?
What makes Racers Edge different from other outdoor retailers?
Harris Mountains Heli-Skiing, with its office right in Racers Edge, has the experience and the terrain to give you a magical day in the mountains. This fully guided and catered service has operated since the 1980s. If you can make a reasonable turn on any ski resort, you can heli-ski.
As Shaker says - “The best thing you can do in the mountains with your pants on!”
What kind of products does Racers Edge offer?
What kind of products does Racers Edge offer?
Racers Edge offers premium snow, bike, hiking, and water sports gear, alongside accessories, bike and ski/snowboard rentals, bike and snow workshop and expert boot fitting services.