FAQs
If you can’t find the answer to your question below, we can chat with you directly (click on the red icon in your bottom right corner), you can call us on 03 443 7882, send us an online enquiry, or visit us in store.
Shipping & Delivery
What does delivery cost?
Our shipping charges are calculated during checkout and depend on your orders weight, size and delivery location. View our delivery costs.
How long does delivery take?
Delivery will take from 1 to 7 days depending on your delivery preferences. View all delivery times.
Do you offer Click & Collect?
Yes! You can choose Click & Collect during the checkout process.
Returns
How do I return my order?
You can return your Racers Edge order in-store, or via the post. Learn more about returning your order.
Where can I download a Return Form?
Download your Returns form here.
1) Download and complete our return form above. If you cannot print the Return Form, please include a note stating the purchasers name, address, e-mail address and order number.
2) Please package your item/s carefully to avoid damage in transit.
3) Send returns to the below address using a courier of your choice:
Racers Edge, 99 Ardmore Street
Wanaka, 9305
New Zealand
5) Keep a record of your shipment until you have received credit or refund.
Note: Cash on Deliveries (CODs) will not be accepted.
How long do I have to return an item?
Racers Edge has a 30 day returns policy.
Which products are excluded from returns?
Due to hygiene reasons, we cannoth process returns for the following items:
- Watches
- Underwear
- Socks
- Ear plugs
- Compression clothing
- Padded bike shorts
- Swimwear
Will I get a full refund or in-store credit for my return?
You can choose whether you’d like to receive a full refund for the amount you paid, or if you’d like an in-store credit for your return.
For online purchases returned in-store, we will only be able to issue a credit. We will not be able to refund.
Can I return a gift voucher?
Gift vouchers cannot be returned or refunded.
BIKE
Does Racers Edge offer bike rentals?
Yes! You can rent bikes from Racers Edge Wanaka. We have a range full suspension mountain bikes, ebikes, hardtails and kids' bikes. Either give us a call on 03 443 8855 or make a Wanaka bike rental booking online.
Where can I ride In Wanaka?
There are loads of great places around Wanaka to go for a bike ride with different tracks available for all abilities.
We’ve created a list of our favourite Wanaka bike trails, or you can view a list of Wanaka bike trails on Bike Wanaka’s website. You can find maps at Racers Edge too.
What should I wear for a bike ride?
Appropriate clothing for the weather is fine, some sort of sports shoes (Ideally flat-soled) and shorts or comfortable long pants. Make sure you have something warm in case the weather turns on you… and of course, don’t forget your helmet (or we can provide one for you).
How often should I get my bike serviced?
Ideally your bike needs to have a full service at least once a year. However it is important that you follow a few steps to check your own bike every time you ride. Learn more about getting your bike serviced at Racers Edge here.
SNOW
Where Is Shaker (or Charlie)?
Shaker will be either in the Saddle at Treble Cone or "powdering his nose" care of Harris Mountains Heli-skiing. Charlie will be on the phone or/and sorting "an amazing deal."
Where should I ski?
If you're on your first ski holiday or with the family, head to Cardrona Alpine Resort. Cardrona is famous for its amazing family facilities, open terrain and the best freestyle park around for those who have no respect for their edges, are equally at home riding both ways or want to hit some massive kickers and challenge their freestyle riding.
Treble Cone is for the more adventurous spirits who know how to finish a turn (Pffftt…) or for those who seek the most varied terrain and the deepest snow in NZ.
Snowfarm rounds it out nicely for a most amazing day of solitude, fun and the best aerobic workout the mountains can deliver.
How far is it to the ski fields?
All are about 40 minutes' drive from Racers Edge although Shaker and Diana in a Nissan Bluebird set the pace a few years ago at a cracking 21 minutes. Apparently…
What do I do if my ski boots hurt?
It happens! It can depend on your fitness, the shell fit and the snow conditions, but usually the Wanaka boot fitters at Racers Edge can find a simple solution. There are a myriad of minute adjustments that can be made to produce a comfortable boot fit. The first step is onto our custom footbed machine – a must.
Should I ski with goggles or glasses?
Goggles are best for warmth and expanded vision on low light days and - of course - so much better if you bail. Glasses for the sun deck or the bluebird spring day. Kids – goggles every time.
Sport ski hire or performance ski rental?
Performance rental skis are usually new season's skis chosen off the retail rack to enhance even the most tentative skier’s performance. Skiers can choose to rent the best of the best or have one of our trained rental technicians make a recommendation.
Sport rental skis are renewed every couple of years. They are generally rental specific and designed to offer a medium level of performance and be durable.
How do I keep warm on the mountain?
Get layered. We do. Dump the cotton skivvies and grab a Merino or two. Choose an Icebreaker or Mons Royale.
A waterproof and windproof shell, plus insulated jackets and pants are a must. Mittens keep kids' hands warmer than gloves.
Helmets are safe and warm. Neck-warmers and buffs do the business, and specific ski socks enhance warmth and comfort.
Do I have to be "good" to go heli-skiing?
Shaker is the man to answer this one: “The best thing you can do in the mountains with your pants on!”
Harris Mountains Heli-Skiing, with its office right in Racers Edge, has the experience and the terrain to give you a magical day in the mountains. This fully guided and catered service has operated since the 1980s. If you can make a reasonable turn on any ski resort, you can heli-ski.
Do I need to pre-book my ski rental?
Yes. Wanaka has become known as one of the top spots to ski and board In NZ, therefore, we are busy In the winter season! It helps us to help you if you let us know your intentions. You can hire your ski gear online from Racers Edge.
ABOUT RACERS EDGE
When was Racers Edge founded?
Racers Edge was founded in 1982 in Wānaka, New Zealand, originally operating out of a local fruit shop turned ski rental outlet.
To learn more about our story, click here.
How did Racers Edge get its name?
The name reflects the shop’s original focus on ski gear and performance rentals.
Who owns Racers Edge today?
Racers Edge is locally owned and operated by three Wānaka locals: Charles Cochrane, Steve Schikker, and Mat Woods.
Has Racers Edge always been independent?
No. While Racers Edge has always been locally owned, it partnered with R&R Sports in the late 2000s and later operated under the Torpedo7 franchise before returning to full independence in 2024.
To learn more about our story, click here.
Why did Racers Edge leave the Torpedo7 franchise?
As Torpedo7 shifted toward mainstream, home-brand product lines, Racers Edge's premium and specialist retail focus no longer aligned with the franchise model, prompting a return to independent operations.
To learn more about our story, click here.
What makes Racers Edge different from other outdoor retailers?
Racers Edge combines deep local roots and heritage with a focus on quality outdoor gear and specialist service. Their team is committed to personal, expert advice and support for the community.
Where is Racers Edge located?
Racers Edge is located in a purpose-built store on Ardmore Street in the heart of Wānaka, New Zealand.
What kind of products does Racers Edge offer?
Racers Edge offers premium snow, bike, hiking, and water sports gear, alongside accessories, bike and ski/snowboard rentals, bike and snow workshop and expert boot fitting services.